MILAN MALPENSA CONTACTS

Always ready to assist you

We are happy to offer you several options to stay in touch with us and provide you with all the information you need for your trip to and from Milan Malpensa airport.

For quick assistance, chat with our operators every day from 9:00 to 17:00, by selecting the WhatsApp option from the red bubble at the bottom right.

HERE ARE ALL OUR CHANNELS TO CONTACT US OR RECEIVE INFORMATION

Chat with us

For quick assistance, write to us on WhatsApp by selecting this option from the red bubble at the bottom right or by starting a chat at (+39) 02 23 23 23: you will be supported by our virtual assistant or by an operator available to you every day from 9:00 to 17:00.

Our chatbots are always at your service! By clicking on the sred bubble at the bottom right you can also receive support directly within the browser, on Facebook Messenger or on Apple Messages.

Chatbots help you find shops, bars or restaurants at the airport, give you suggestions and useful information for travelling with your children, assist passengers with reduced mobility and inform you about transporting liquids or baggage provisions. In addition, you can activate flight notifications, check parking availability, discover products and services on sale.


Send us a claim

You can send us a claim by filling out the form on this page.

SEA manages passenger complaints pursuant to ART resolution no. 92/2024 and ENAC circular GEN06 31/10/2014, as well as airport users in general. The list of areas of competence and services offered is available in the Service Charter.

Share your thanks or suggestions

Send us your thanks and suggestions regarding the service and the experience you had at our airport, by filling out the form on this page. Your opinion is essential to us!

Write us for information

Get in touch with us for any questions regarding the services at Milan Malpensa Airport by filling out the form on this page.

We are here to listen and respond to your requests! We will do our best to provide you with prompt and courteous assistance.

Our call center open from 8 AM to 9 PM

For emergencies, call us at (+39) 02 23 23 23. The service is active every day, from 8 AM to 9 PM.

If you need information on flights, activate real-time tracking from the departing flights or arriving flights page.

Other useful numbers

  • CAA (Italian Civil Aviation Authority): (+39) 02 74.86.77.02 / 800 898 121
  • Border police: (+39) 02 58.58.45.11
  • Police: (+39) 02 74.86.76.41
  • Customs: (+39)  0332-1822111
  • Financial police: (+39) 0331 79.63.94 (+39) 0331 23.05.22, (+39) 0331 23.01.15
  • Fire brigade: 112
  • City police: Terminal 1 (+39) 02 74.86.76.78, Terminal 2 (+39) 0331 66.98.89
  • Border inspection: (+39) 06 59.94.47.94
  • USMAF - SASN Maritime, Air, and Border Health Office - Health Assistance Service for Seafarers: (+39) 06 59944793 
  • Identity Card - Issuing office: (+39) 02 74.86.76.77; Fax (+39) 02 58.58.10.58.

Do you prefer to write to us? It's that simple! Select the reason for the contact and fill out the form with your request.

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Milan Malpensa Airport is an Italian intercontinental airport located in the municipalities of Somma Lombardo and Ferno in the province of Varese.

+39 02 232323
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