Milan Malpensa airport is at your disposal to inform you, listen to your suggestions, satisfy your needs and accept any complaint. Here are all our channels to contact us or receive information.
Call (+39) 02 232323 for information. The service is active all year from 8.00 a.m. to 9.00 p.m. Enter 1 for flight info: select the airport and enter the flight number, you will immediately receive the updated time of departure or arrival, also through a free text message. The service is available for flights on the same day, the previous or the next.
Activate the Flight Tracking service online to receive updates on your flight status.
Chat with us
Our chatbots are at your service!
They can help you locate shops, bars or restaurants at the airport. They can offer tips for traveling with your children, help passengers with reduced mobility and inform you about the transport of liquids and baggage limits.
You can also receive flight notifications, check to see what parking is available and find out about products and services for sale.
Apple Business Chat
Milan Airports is also in Apple Business Chat, the first airport in the world to take off on this platform. Chat with us directly from your iPhone, iPad or Mac clicking on this link. You can also talk to an operator if you wish.
Click on the info bubble at the bottom right and live your experience directly in your browser. You can also talk to an operator if you wish.
The whole airport is within a voice call. Yours. With a few simple words, you can get all the information you need. Try the innovative experience of Google's Voice Assistant: click here to reach our app in the store.
Follow @MiAirports, the official Twitter account of Milan Airport.
Simple and immediate. From 8.00 a.m. to 9.00 p.m., 7 days a week, we answer your questions and give you all the news of the airports of Milan.
To request information or send us suggestions, you can contact us by filling in this form.
send a letter to: SEA Milan Airports - Customer Care Linate Airport - 20090 Segrate (MI)
contact the information desk at the airport and request the complaint form.
We will respond quickly to your complaint in line with the UNI 10600 norm. We consider every request and send it to the managers of the relevant SEA companies.
Please note that following the complaint and the response received from SEA Milan Airports you can contact the consumer associations belonging to the Regional Committee for the Protection of Consumer and User Rights (CRCU) to access Conciliation.