I am a passenger with reduced mobility, is it possible to request and obtain assistance during this period?
Of course. You will receive assistance from qualified personnel
, equipped at all times with personal protective equipment. We clean and disinfect all equipmen
t for your assistance.
In order to guarantee the assistance you need, we ask you to book in advance the assistance service for passengers with reduced mobility
through the airline with which you travel at least 48 hours before the scheduled departure of your flight.
For more information, you can consult our website at this link.
Are the airports open?
Airports are always open even during the night
, with some restrictions of the areas where cleaning and disinfection activities take place.
Commercial Aviation passenger traffic is currently concentrated on both Milano Linate airport and Terminal 1 of Milan Malpensa airport. Milano Malpensa Terminal 2, on the other hand, is temporarily closed.
In compliance with ENAC's dispositions, access to Milano Malpensa Terminal 1 is regulated through unidirectional routes that control the flow of passengers to make travelers' and staff's stay inside the airport as safe as possible. Consult the access maps to Terminal 1.
We recommend that you arrive at the airport in advance to ensure that all operations are carried out in compliance with the necessary security measures.
Are there any social distancing measures and health checks at the airport?
Ensuring the safety of passengers has always been a priority for us. For this reason, we have put in place a series of measures to allow the stay in airport environments according to the parameters of health safety.
All arriving and departing passengers will also be subjected to a body temperature check through thermoscanners installed at the various access points to the terminal.
To help you maintain safe distances during your stay at the airport, we have provided clear visual indications in the areas of greatest presence, through floor signs, signage, and monitors.
We advise you to check-in online and follow the information available so that you can always keep a safe distance of at least one meter during all operations at the airport (check-in, transit, boarding, landing, baggage claim, security checks, etc.).
We invite you to listen to the repeated voice announcements and, if necessary, to contact the airport staff present, who will be able to assist you.
Is it necessary to wear masks and gloves inside the terminal?
It is mandatory to wear a medical face mask upon arrival and for the duration of your stay at the terminal. The use of gloves is not mandatory.
We recommend (as indicated by the authorities) to have a sufficient number of masks based on the entire duration of your journey.
In case of need, you can buy masks in the airport pharmacy or at the vending machines.
If I have a fever, can I still fly? What happens in case of suspected infection for a passenger (e.g. temperature above 37.5° C)?
In compliance with the regulations in force, people with respiratory infection characterized by fever (over 37.5° C) must remain at home, contacting their family doctor and refraining from any type of travel.
If a passenger is found to have a body temperature above 37.5 °C, he/she will be checked by the health authorities.
Are there any limitations for travelling within Italy?
Travels within the Italian territory are regulated by the Prime Ministerial
and by the Law-Decree
, which identifies three different levels of risk in Italy
All passengers leaving to or from one of the Regions identified in the red and orange zones
must, therefore, justify the necessity of their travel with a self-declaration form
It is necessary to arrive at the airport with the self-declaration form filled out:
it will be verified by Police staff before going through the security check. Therefore, we invite passengers to arrive at the airport in advance.
Are there any limitations for international travel?
Are hand sanitizing gel dispensers available inside the airport?
Yes, sanitizing liquid dispensers are installed in different areas of the terminal to allow passengers to sanitize their hands during their stay at the airport.
You can also buy sanitizing products at the airport pharmacy or at the vending machines.
What sanitation procedures are in place at the airport?
Important cleaning and disinfection activities of airport environments are carried out several times a day.
In addition, special equipment was acquired, such as hydrogen peroxide atomizers, for disinfection of the various areas of the terminal, which is carried out at night.