LINMXP_FAQ Coronavirus Emergency: FAQ&site=malpensa

Coronavirus Emergency: FAQ

All the answers to the most frequently asked questions on new regulations and passenger flows

Are the airports open?

Yes. Commercial Aviation passenger traffic is currently concentrated on both Milano Linate airport and Terminal 1 of Milan Malpensa airport. Milano Malpensa Terminal 2, on the other hand, is temporarily closed.

In compliance with ENAC's dispositions, access to Milano Malpensa Terminal 1 is regulated through unidirectional routes that control the flow of passengers to make travelers' and staff's stay inside the airport as safe as possible. Consult the access maps to Terminal 1.

We recommend that you arrive at the airport in advance to ensure that all operations are carried out in compliance with the necessary security measures.

Which are the operating flights at Malpensa airport?

You can check all the information about the next flights departing and arriving at Milan Malpensa airport in the dedicated section.

To check your flight details, we advise you to contact the airline.

Are there any limitations for international flights?

Travel to and from foreign countries is subjected to the Decree of the Italian President of the Council of Ministers dated October 13, 2020, which lists the possibility of specific limitations. For all the details on the limitations or on the need to produce a self-declaration for your trip, please consult the dedicated section of the Italian Ministry of Foreign Affairs website or complete the Information Form on the Viaggiare Sicuri website.

In any case, we recommend you to check carefully the regulation established in the country of destination or any transit country before leaving for a trip abroad. Furthermore, each Italian Region has the possibility to impose additional regulations on those coming from foreign states or territories. It is therefore recommended to also check for any additional provisions by the Region of destination by contacting them directly or by visiting their websites.

For further information, visit the website of the Italian Ministry of Foreign Affairs or the website www.viaggiaresicuri.it.

I am arriving in Malpensa from a foreign country, will I undergo a COVID-19 molecular test upon my arrival at the airport?

Passengers arriving in Malpensa from Belgium, Czech Republic, France, the Netherlands, Spain, and the United Kingdom may undergo a free nasal swab to test COVID-19 at the airport COVID-19 Testing Area, located on Arrival Floor near Exit 1.

If you arrive from one of the countries mentioned above, you may take a molecular test at the COVID-19 Testing Area, operational every day, from 9:00 a.m to 9:00 p.m., on the Arrival floor, exit 1. It is necessary to show up at the Testing Area by 8:30 p.m. to allow the completion of all operations.

The service is managed by ATS Insubria Health Protection Agency, in collaboration with Local Health District Hospitals (ASST).

Online reservation is mandatory to access the COVID-19 Testing Area. If you decide to take the test, you must log in to the ATS Insubria website with a mobile phone, a tablet, or a personal computer before entering the test site area. Fill in all the fields in the provided form and complete your COVID-19 test reservation.

To access the COVID-19 Testing Area, you should take with you a travel document and a valid ID/passport.
It is also mandatory to keep a safe distance from others and respect hygiene regulations (always wearing a face mask and cleaning your hands frequently with a hand sanitizer).

You will receive your result via email as soon as possible.

Instead of carrying out the test at the airport, you may also:

take a molecular or antigenic swab test within 48 hours of entering Italy at the competent local health authority surgery;
present a declaration to the effect that you have taken a molecular or antigenic swab test, with a negative result, within 72 hours before entering Italy.

For any further information and contacts, please, visit:

If I buy a plane ticket and the flight is cancelled or rescheduled, what should I do?

For any information regarding airline policies in case of cancellation or rescheduling, we advise you to contact the airline with which you booked your flight or visit its official website.

Can I carry a cabin bag?

Yes, respecting the indications provided by each airline. For specific information regarding the dimensions allowed for your hand baggage, please contact the airline with which you made the reservation.

Are there any social distancing measures and health checks at the airport?

Ensuring the safety of passengers has always been a priority for us. For this reason, we have put in place a series of measures to allow the stay in airport environments according to the parameters of health safety.

All arriving and departing passengers will also be subjected to a body temperature check through thermoscanners installed at the various access points to the terminal.

To help you maintain safe distances during your stay at the airport, we have provided clear visual indications in the areas of greatest presence, through floor signs, signage, and monitors.

We advise you to check-in online and follow the information available so that you can always keep a safe distance of at least one meter during all operations at the airport (check-in, transit, boarding, landing, baggage claim, security checks, etc.).

We invite you to listen to the repeated voice announcements and, if necessary, to contact the airport staff present, who will be able to assist you.

Is it necessary to wear masks and gloves inside the terminal?

It is mandatory to wear a medical face mask upon arrival and for the duration of your stay at the terminal. The use of gloves is not mandatory.

We recommend (as indicated by the authorities) to have a sufficient number of masks based on the entire duration of your journey.

In case of need, you can buy masks in the airport pharmacy or at the vending machines.

Are hand sanitizing gel dispensers available inside the airport?

Yes, sanitizing liquid dispensers are installed in different areas of the terminal to allow passengers to sanitize their hands during their stay at the airport.

You can also buy sanitizing products at the airport pharmacy or at the vending machines.

What sanitation procedures are in place at the airport?

Important cleaning and disinfection activities of airport environments are carried out several times a day.
In addition, special equipment was acquired, such as hydrogen peroxide atomizers, for disinfection of the various areas of the terminal, which is carried out at night.

If I have a fever, can I still fly? What happens in case of suspected infection for a passenger (e.g. temperature above 37.5° C)?

In compliance with the regulations in force, people with respiratory infection characterized by fever (over 37.5° C) must remain at home, contacting their family doctor and refraining from any type of travel.

If a passenger is found to have a body temperature above 37.5 °C, he/she will be checked by the health authorities.

I am arriving in Malpensa with a flight from abroad. Can I take another flight to another national or international destination?

Yes, airport transits are allowed. However, it is not possible to leave the airport area if you are coming from (or if you have stayed in the 14 days prior to transit in Italy) a country other than the following: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Principality of Monaco, Republic of San Marino, Vatican City State, United Kingdom.

When boarding the flight to Italy, it is necessary to fill in a self-declaration, indicating that it is a transit with the exclusive purpose of reaching your home located in a country other than Italy. It is also important that, before embarking on the journey, you get all the information needed about the travel restrictions introduced not only in Italy but also in any other country of origin, transit, and destination.

For any further information, visit the Italian Ministry for Foreign Affairs website or www.viaggiaresicuri.it.

I am a resident abroad, to reach the country where I usually live I have to pass through Italy through your airport. How should I behave?

Transit through Italy, from one foreign country to another, to return home along the fastest possible route and without intermediate stopovers that are not strictly necessary, is allowed.

For more information visit the website of the Ministry of Foreign Affairs or the website www.viaggiaresicuri.it.

I am resident in Italy, can I come back from abroad?

Yes. Travel to and from abroad continues to be permitted to return to your home, domicile, or legal residence.

Can passengers with a residence permit return to Italy?

Yes. Travel to and from abroad is in any case allowed for passengers who return to their home, domicile or legal residence, even if of non-Italian nationality.

Which businesses still open at the terminal? Are shops, bars, restaurants and car rentals open?

In compliance with the measures provided for in the regulations to prevent the risk of contagion and spread of COVID- 19 Milan Malpensa Airport Terminal 1 continues to operate in reduced mode. Read the updated list of the open restaurants, bars, and stores of Malpensa Terminal 1.

All car rental signs in Terminal 1 remain open to the public. We advise you to contact the car rental company to check the opening hours.

The schedules are consistent with the flight plan which, given the current phase, is subject to change.

Is it possible to stay overnight at the Sheraton Hotel or the Moxy Hotel?

All those who need to stay overnight near Malpensa airport can book one or more rooms at the Sheraton Hotel. The Moxy Hotel, instead, is temporarily closed.

Can I stay at the airport overnight?

No. During the night, the terminal is closed to the public to carry out the necessary daily sanitation procedures.

I am a passenger with reduced mobility, is it possible to request and obtain assistance during this period?

Of course. You will receive assistance from qualified personnel, equipped at all times with personal protective equipment and through sanitized devices after each use.

In order to guarantee the assistance you need, we ask you to book in advance the assistance service for passengers with reduced mobility through the airline with which you travel at least 48 hours before the scheduled departure of your flight.

For more information, you can consult our website at this link.

I need to reach Malpensa, by what means is it possible to do so?

The Milan Malpensa airport can currently be reached by car, by bus, by taxi, and by train.

The Malpensa Express service to and from Terminal 1 and Terminal 2 is provided seven days a week on both Milano Centrale-Malpensa Airport and Milano Cadorna-Malpensa Airport connections, linking the airport with the main railway stations of Milan (Milano Bovisa, Milano Cadorna, Milano P.ta Garibaldi, Milano Centrale). For any further information, visit Malpensa Express.

From June 15, TILO railway connection with Varese and Ticino and all bus connections between Malpensa and Milano Centrale station are also operational. All bus and coach connections with other destinations may be subject to suspensions or changes in their schedules.

When I arrive with my flight at the airport, can I take public transport?

If you land in Malpensa from another Italian Region, all EU Member States (except for Romania), Schengen Area Countries, UK, Andorra, Principality of Monaco, Republic of San Marino, and Vatican City State, you can use any public transport to reach your destination.

If you return to Italy from foreign countries other than those listed above (or if you visited one of these countries in the 14 days prior to your arrival in Italy), however, you will not be able to use public transport to move from the airport to your final destination, but you will have to use a private means of transport.

Visit the Italian Ministry for Foreign Affairs website for any further information.

What security measures are in place inside airport buses?

During the boarding phase, when using the shuttle, we have set a maximum number of passengers to ensure the distance of at least one meter. Passengers are required to wear the mask at all times.

Is the shuttle service connecting Terminal 1 to Terminal 2 currently available?

Yes. The bus shuttle service is free and operates every day from 5:00 a.m. to 00:00 a.m. with a frequency of about 20 minutes.

What forms do I need to fill out before leaving? Is self-certification always necessary?

Following the provision of the Italian Ministry of Health and ENAC dispositions, all passengers coming to Italy from a foreign destination need to fill in a self-certification form that must be completed and handed over to the carrier before departure.

In case of trips to foreign destinations, the documentation required for the trip may vary according to the country of destination. We recommend passengers to check what are the rules established in the country of destination and any country of transit before leaving for a trip abroad.

For any further information, visit the Italian Ministry for Foreign Affairs website or www.viaggiaresicuri.it.

I return to Italy from abroad, do I have to do a self-isolation period?

Passengers coming from European Union Member States (except for Romania), Schengen Area Countries, United Kingdom, Andorra, Principality of Monaco, Republic of San Marino, and the Vatican City State are no longer subject to fiduciary isolation unless they have stayed in different countries during the 14 days before entering Italy. From September 22, people entering Italy from Romania or those who have stayed/transited in Romania in the last 14 days will still be required to self-isolate for 14 days.

Self-isolation for 14 days remains obligatory if you travel to Italy from any other territory. For all the exceptions regarding self-isolation, please, visit the Ministry of Foreign Affairs website.

For more information visit the dedicated section of the Ministry of Foreign Affairs website or the website www.viaggiaresicuri.it.

If I have to leave for work, what documents are required?

Travel between the European Union Member States, Schengen Area Countries, United Kingdom, Andorra, Principality of Monaco, Republic of San Marino, the Vatican City State, Australia, Canada, Georgia, Japan, New Zealand, Rwanda, Republic of Korea, Thailand, Tunisia, Uruguay is permitted, without the need to certify the reasons for travel.

Movements to and from States and territories other than those indicated above will remain prohibited, except for proven work reasons, absolute urgency, or for health reasons or to return to your home, domicile, or legal residence. In all these cases, when entering Italy for work purposes, it still necessary to provide self-declaration.

For more information visit the dedicated section of the Ministry of Foreign Affairs website or the website www.viaggiaresicuri.it.

Are there open parking spaces at the airport?

Following the COVID-19 health Emergency, P5 Easy and P6 Smart car parks are temporarily closed. All the car parks closer to Malpensa Terminal 1 are currently open.

Visit viamilanoeshop.eu to book your parking.

Can I change the parking dates?

Yes. The service of changing the parking dates of your reservation is FREE. The number of changes is unlimited, as long as they are always made no later than 6 hours before the entrance to the car park.

How to change your booking:
•          Access the MY PURCHASE section on the home page of viamilanoeshop.eu;
•          Enter your e-mail address and the purchase code you received in the purchase confirmation communication;
•          Click on the button, select the new parking period, proceed to the parking space replacement, and confirm the change. In case of reservation on Linate, you can also choose to change the departure airport with Malpensa and vice versa.

If the rate is different from your previous reservation, you will only pay the difference between the new and the old rate.

I bought a parking space online, but my flight was cancelled. What options do I have?

In case of flight cancellation or rescheduling, we recommend proceeding with the free change of the ViaMilano Parking reservation (with the possibility of unlimited changes with respect to the airport, type of parking, and dates).

If you prefer not to change your reservation, you could request a voucher for the value of your parking, valid for one year from the date of issue. To request a voucher, send an email to infoeshop@seamilano.eu attaching all the necessary documentation to support the resolution of your file (e.g. e-ticket of the purchased car park, flight cancellation document).

Please note that due to a large number of requests to the above-mentioned mailbox, response times may be longer.

My car is parked in one of the currently closed parking lots, how can I get it back?

For information about picking up your car, we are at your disposal 24 hours a day. Contact us at the Parking Help Line: (+39) 02/ 74 86 56 21/22.

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