LINMXP_EDITORIALPAGE Quality Certifications | Milan Malpensa Airport&site=malpensa

Quality Certifications

Assistance for passengers with special needs and reduced mobility

Our aim is to create all the conditions that make the travel experience pleasant and comfortable for passengers with special needs and reduced mobility.
The service SEA offers Passengers with Reduced Mobility (PRM) complies with the EC1107/2006 regulation enforced in July 2008. Furthermore, in February 2012, SEA was awarded the TÜV SÜD Italia certification for services rendered to PRM passengers in our terminals. This certification is renewed annually. The combination of these certifications has given rise to a self-imposed technical committee which keeps a fatherly eye on all services, members include AOCENAC, competent SEA staff and a board of external advisors who represent various disability groups.

By regularly measuring standards and performance levels its primary function is to point out any imperfections so they can be rapidly corrected. The ultimate goal is to ensure each passenger has a comfortable and smooth experience in our airport.

In a context of equal rights in 2010 Dasa-Rägister awarded SEA with the D-4001:2008 certificate for complying to regulations defining the infrastructural requirements of buildings used by passengers with reduced mobility (Certificate Registration n. IA-0510-01). This certification is renewed annually.

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