LINMXP_EDITORIALPAGE Useful information for disabled and elderly people | Milan Malpensa Airport&site=malpensa

Special assistance at the airport

Useful information for passengers with reduced moblity and special needs

What time should I report at the airport?

Having requested assistance at least 48 hours before departure, you will report at the airport within the indicated time:
  • at least two hours prior to departure when at a call point
  • at least one hour prior to departure when at a check-in desk  

Where can I park?

Each ViaMilano Parking has dedicated spaces for disabled cardholders. 

For logistic reasons we recommend these carparks:

Milano Malpensa Airport Terminal 1

  • The public roads outside the Arrivals, Departures and Sheraton Hotel, are subject to a maximum drive through time of 10 minutes (Area 10 minuti)
  • P2 equipped with call points

Milano Malpensa Airport Terminal 2 - CLOSED

  • P5 equipped with call points

Free Parking Procedure 

To take advantage of the free parking, the passenger must register on arrival at the HELP DESK terminal (touch screen) and upload all the documents required to obtain the exemption:
  • Car park ticket
  • Parking card for people with disabilities in the original  (it is suggested to leave on the dashboard of the car a photocopy of the parking card and bring with You the original card)
  • I.D.
  • Travel Document

At Milan Malpensa T1, the "Parking Help Desk - payments and assistance" terminal is located inside the airport, at the Arrivals floor, near Gate 6.
At Milan Malpensa T2, the "Parking Help Desk - payments and assistance" terminal is located inside the terminal in the Arrivals area.

Pick-up points

Assistance for passengers with special needs and reduced mobility can be activated directly at the check-in desks or at any of the intercoms labelled “Sala Amica Call Point":

Malpensa Terminal 1

  • Entrance 12, 15, 19 on the Departures floor
  • Entrance door no. 17, near the check-in area no. 12, between 08.00 and 16.30.
  • Entrance 4 and 7 on the Arrivals floor
  • P2, parking floor -1
  • at the train station
  • at car rental agencies

Malpensa Terminal 2 - Closed

  • Central entrance of Departures
  • P5 parking area

Malpensa Terminals are connected with a free shuttle bus equipped to transport wheelchairs.

Indications for the visually impaired

Terminals are equipped with tactile guide paths and Braille buttons on telephones and lifts. A synthetic voice system indicates the floor at which the lift is stopping.

Inform your airline in advance if you will be travelling with an assistance dog.

What is Sala Amica?

Sala Amica is the general name for all airport services assisting passengers with special needs and reduced mobility and are provided free of charge by SEA. 
The dedicated lounges reflect the following standards to ensure passenger comfort:
  • qualified personnel 
  • accessible restrooms (inside and/or near lounges) 
  • flight info screens
  • air travel regulations including the Service Charter, Official Guide to Milan’s Airports, and Passenger Rights (also in Braille)

Where are Sala Amica lounges?

Sala Amica lounges at Malpensa are located:
  • Terminal 1 Departures floor near entrance 17 (open between 09.00 a.m. and 04.30 p.m.)
  • Terminal 1 inside each Satellite- Service temporary unavailable
  • Terminal 2 Gates (open between 04.00 a.m. and 01.00 a.m.) - Service temporary unavailable


For additional information on the services offered to disabled and/or reduced mobility passengers, please call (+39) 02 232323 or write to

Useful Links

E.U. - Rights for travellers with reduced mobility
E.N.A.C. - Passengers with disabilities or reduced mobility

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According to the Ordinance of the Ministry of Health, from May 1st the Basic Greenpass is no longer required to access the boarding area. However it is necessary to check carefully the regulation established in the country of destination. Until June 15th, the obligation of the FFP2 mask on board the aircraft remains in force. Inside the Terminal, the FFP2 mask is strongly recommended