Departing passengers with reduced mobility can request and receive special assistance at the departure floor from the check-in counters of their flight or through the call points outside doors 12, 15, and 19 or at the Sala Amica Check-in between 08.00 and 16.30, entrance door no. 17, near the check-in area no. 12.
Should you require assistance:
inform your airline or travel agent at least 48 hrs prior to your date of departure
refer to the specific PRM section on your airline’s website.
Your airline will assign you with a IATA code which describes the type of assistance you require.
Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.
Caution: Are your arriving to the airport by train and you booked/need assistance? Contact us via our yellow intercoms located on the railway ticket office floor