LINMXP_EDITORIALPAGE How to request assistance for disabled or elderly people in Malpensa | Milan Malpensa Airport&site=malpensa

Passengers with reduced mobility

Accessibility services for passengers with special needs and disabilities

The 1107/2006 is mandatory in European airports, introduced by the EEC to guarantee accessible air transportation for Assistance for passengers with reduced mobility and special needs

SEA services are free of charge for passengers and carried out by Sala Amica staff.


Following the Covid-19 health emergency and passengers may detect slight differences in the actual service proposition compared to the statements included in the 2022 Service Charter. For updates and further information, please visit

Departing passengers with reduced mobility can request and receive special assistance at the departure floor from the check-in counters of their flight or through the call points outside doors 12, 15, and 19 or at the Sala Amica Check-in between 08.00 and 16.30, entrance door no. 17, near the check-in area no. 12.


Should you require assistance: 
  • inform your airline or travel agent at least 48 hrs prior to your date of departure 
  •  refer to the specific PRM section on your airline’s website.
  • Your airline will assign you with a IATA code which describes the type of assistance you require.
  • Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.
  • Caution: Are your arriving to the airport by train and you booked/need assistance?  Contact us via our yellow intercoms located on the railway ticket office floor

Useful information.

E.U. - Rights for travellers with reduced mobility
E.N.A.C. - Passengers with disabilities or reduced mobility

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For all passengers entering from People's Republic of China and Hong Kong, it is mandatory to carry out a swab test upon arrival at the airport. If this is not possible, at the local health authority within 48 hours of entry into the national territory. More updated info here (italian language only).