LINMXP_EDITORIALPAGE How to request assistance for disabled or elderly people in Malpensa | Milan Malpensa Airport&site=malpensa

Passengers with reduced mobility

Accessibility services for passengers with special needs and disabilities

The 1107/2006 is mandatory in European airports, introduced by the EEC to guarantee accessible air transportation for Assistance for passengers with reduced mobility and special needs

SEA services are free of charge for passengers and carried out by Sala Amica staff.


Following the Covid-19 health emergency, the airport operator has regulated the access to Malpensa Terminal 1 through unidirectional routes, and passengers may detect slight differences in the actual service proposition compared to the statements included in the 2021 Service Charter. For updates and further information, please visit

Departing passengers with reduced mobility can request and receive special assistance at the departure floor from the check-in counters of their flight or through the call points outside doors 12, 15, and 19 or at the Sala Amica Check-in between 08.00 and 16.30, entrance door no. 17, near the check-in area no. 12.


Should you require assistance: 
  • inform your airline or travel agent at least 48 hrs prior to your date of departure 
  •  refer to the specific PRM section on your airline’s website.
  • Your airline will assign you with a IATA code which describes the type of assistance you require.
  • Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.
  • Caution: Are your arriving to the airport by train and you booked/need assistance?  Contact us via our yellow intercoms located on the railway ticket office floor

Useful information.

E.U. - Rights for travellers with reduced mobility
E.N.A.C. - Passengers with disabilities or reduced mobility

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According to the Ordinance of the Ministry of Health, from May 1st the Basic Greenpass is no longer required to access the boarding area. However it is necessary to check carefully the regulation established in the country of destination. Until June 15th, the obligation of the FFP2 mask on board the aircraft remains in force. Inside the Terminal, the FFP2 mask is strongly recommended