At the airport
Find out how to request assistance at the airport
Update
Following the Covid-19 health emergency, the airport operator has regulated the access to Malpensa Terminal 1 through unidirectional routes, and passengers may detect slight differences in the actual service proposition compared to the statements included in the 2021 Service Charter. For updates and further information, please visit https://www.milanomalpensa-airport.com/en/covid-faq/faq.Passengers with reduced mobility can request and receive special assistance at the check-in counters of their flight or through the call points outside doors 12, 15, and 19 on the departures floor and 4 and 7 on the arrivals floor.
Booking
Should you require assistance:
- inform your airline or travel agent at least 48 hrs prior to your date of departure
- refer to the specific PRM section on your airline’s website.
- Your airline will assign you with a IATA code which describes the type of assistance you require.
- Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.
- Caution: Are your arriving to the airport by train and you booked/need assistance? Contact us via our yellow intercoms located on the railway ticket office floor
Useful information.
E.U. - Rights for travellers with reduced mobilityE.N.A.C. - Passengers with disabilities or reduced mobility
