LINMXP_EDITORIALPAGE Milan Airports ChatBOT | Milan Malpensa Airport&site=malpensa

Milan Airports & ChatBOT

A virtual assistant always at your disposal

The chatBOT is a virtual assistant that can rapidly and accurately respond to passengers’ most frequent questions in Italian and English. The chatBOT does not need to sleep and rest: it can reply to users 24 hours a day, 7 days a week.

Access real-time information about flights (you can even activate notifications directly from the flight page on the websites’ homepages), discover the restaurants and stores in Linate and Malpensa, find out information about traveling with animals, types of hand luggage, transporting liquids, the requirements of reduced mobility passengers and much more: you can do all of this by “talking” to the chatBOT, which, if it does not know how to answer a question, will direct the passenger to contact a human operator.

Now questions such as “Where can I eat pizza at Malpensa?” or “Is my flight to Paris this evening on time?” will be instantly and simply answered terms by the new Milan Airports virtual assistant.

The chatBOT “lives” on Facebook and is there so passengers can consult it without having to install an additional app: you just need to have a Facebook account.

It is very simple to use the Milan Airports chatBOT: just send a private message to the Milan Airports Facebook page or directly from any page on the Milan Airports, Milano Linate and Milano Malpensa websites.

Click here and start now!

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Milan Airports has arrived, the official application of the Milan Linate and Milan Malpensa airports.Download for free!playappstore
!From May 31st, 2023, all Malpensa departing and arriving easyJet flights operate from Terminal 2.Up to 6th of June, the call center service is available at 02 232323 from 6 a.m. to 10 p.m.