Parking
The online parking purchase must be made at least 2,5 hours before the actual entry
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I am a European citizen traveling to an EU country. What document do I need?
Just your identity card. Check that it has not expired and is valid for travel abroad.
Please remind that even if your identity card is valid for expatriation, it can be refused in the event of a damaged document, missing parts or a broken document repaired with adhesive tape or if photos are not recognisable by the wear.What documents does my minor need to travel?
Since 26 June 2012 all minors need to travel with an individual travel document. For further information please contact the airline, the registry office and/or the police or visit www.viaggiaresicuri.it.I am traveling to a non-EU country. Is my identity card enough?
A valid passport is required and some countries also require a visa. Check the expiry date of your passport and make sure that the country to which you are traveling does not require an entry visa.
As a precaution, we recommend noting down the number, date, and place of issue: this information may be useful if lost or stolen. For the latest information visit the website www.viaggiaresicuri.it.Is a passport required for the UK or Switzerland?
Identity card is required to enter into Switzerland.
Passport is required to enter the UK.I am travelling to the United States of America. What is the Visa Waiver Program?
The Visa Waiver Program (travel without a visa) enables citizens of certain countries to visit the United States for no more than 90 days without having to obtain a visa prior to travel.
The countries currently participating in the Visa Waiver Program are: Andorra, Australia, Austria, Belgium, Brunei, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Holland, New Zealand, Norway, Portugal, Czech Republic, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, UK, Hungary.
Citizens of these countries are required to present a machine-readable passport for admission under the visa waiver program. All countries participating in the program are now able to issue machine-readable passports.
Holders of non-readable passports who wish to travel under the Visa Waiver Program must contact the competent authorities in order to obtain a machine-readable passport. Machine-readable passports can be used to enter the United States if and only if they contain a U.S. visa.
Visa applications for the U.S. must be addressed to the American consulates or embassies abroad well in advance of the date of travel.I am travelling to the United States of America. What documents are required for departure?
If you belong to one of the countries participating in the Visa Waiver Program (such as Italy) you need a valid machine-readable passport. In addition, to travel to the United States under the Visa Waiver Program, as of 12 January 2009 you are required to fill in the online form for electronic travel authorization (ESTA).
The fee for ESTA (Electronic System for Travel Authorization) registration is $14 and is valid for two years from the date of issue, or until your passport expires and can be completed on the site https://esta.cbp.dhs.gov/esta/. It is necessary to obtain authorization before boarding.
A visa is required for those wishing to visit the United States for more than 90 days.
Updated information on the requirements for entering the United States are available at:- American Embassy: www.usembassy.it
- Department of the USA: www.travel.state.gov/visa/
- ESTA Registration: https://esta.cbp.dhs.gov/esta/
- Italian State Police: www.poliziadistato.it
- Viaggiare Sicuri (Safe Travelling): http://www.viaggiaresicuri.it/
For further information visit the website:www.esteri.itI realized that my identity card has expired. Where can I renew it?
Passengers in possession of a travel document may obtain an identity card in a short time by the Register Office at Malpensa airport, Terminal 1 second floor, departures area, near door 16.How many and what liquids am I allowed to carry in my hand luggage?
TERMINAL 1
Thanks to the new EDS-CB machines with TAC technology for hand luggage check that replaces the X-Ray ones, you will no longer have to open your baggage to extract liquids and creams.
TERMINAL 2
Liquids are allowed in small quantities and must be contained in containers each with a maximum capacity of 100 ml or equivalent (eg: 100 grams). Furthermore, the containers must be placed in a transparent and resealable plastic bag, with a maximum capacity of 1 litre.
Read the official directive on liquid substances on the ENAC website https://www.enac.gov.it/passeggeri/cosa-portare-bordo/trasporto-di-lag-liquidi-aerosol-gel
I am leaving on a domestic flight. How many suitcases can I take? Of what weight?
There isn't a single rule: the provisions are subject to frequent changes that depend on the airline and international IATA (International Air Transport Association) regulations. It is therefore advisable to contact the airline or the travel agent.What items are not allowed in my hand luggage?
You cannot carry in your hand luggage all objects considered hazardous for the safety of the flight such as:- toy guns
- slingshots
- cutlery
- knives
- razor blades
- tools
- darts
- scissors
- needles
- sewing needles
- sports sticks and similar objects
- liquids in quantities not allowed.
What items are not allowed in my checked luggage?
- Compressed gases (flammable, non-flammable, cooled, poisonous such as butane, oxygen, propane and oxygen for breathing);
- corrosives;
- explosives (ex. fireworks, rockets, ammunition, gun bullets);
- mercury thermometers;
- substances which emit flammable gases in contact with water;
- infectious substances (ex. live bacteria and viruses); poisonous substances (insecticides, herbicides, arsenic and cyanide), matches, lighters, alarm devices, magnetizing material.
Find a complete list of prohibited items in the EU Regulation no. 185/2010.My hobby is hunting. What provisions do I need to follow to carry weapons and ammunition on board?
Go to the check-in counter where you will be given, along with the boarding pass, a form to fill in. You will then need to go to the Police office to have the weapons and related documents checked. With the permission of the Police return to check-in for boarding procedures.
Find a complete list of prohibited items in the EU Regulation no. 185/2010.Can I take my personal computer on board?
Yes, but remember to include working batteries as security service agents may ask you to turn it on for control purposes.I am travelling to an international destination. How many suitcases can I take? Of what weight?
The provisions concerned depend on the airline and international IATA (International Air Transport Association) regulations. We therefore recommend that you contact the airline you are flying with for specific information.Can I carry my medication with me on board? Do I need a medical certificate?
Yes, it is possible to carry medicines in your hand luggage in accordance with the regulations on the transport of liquids. Find a complete list of prohibited items in the EU Regulation no. 185/2010.I am diabetic and concerned that my syringes are not allowed in my hand luggage. What should I do?
If you are diabetic and need to carry syringes on board, we recommend that you communicate this when booking your ticket. Do not forget to have a medical certificate with you to show at check-in and security. Since some airlines may require additional procedures, we recommend that you contact the airline you are flying with prior to departure.
Find a complete list of prohibited items in the EU Regulation no. 185/2010.I have a heart disease and a pacemaker. Can I go through the metal detector?
If you have a metal prosthesis or a pacemaker and would prefer not to go through the metal detector for fear of altering them, notify security personnel who will conduct manual control. Be sure to have a medical certificate with you at all times.
Find a complete list of prohibited items in the EU Regulation no. 185/2010. -
Where can I find the ViaMilano Lounge VIP Areas?
Milano Malpensa Terminal 1
after security checks:
- Monteverdi Lounge, dedicated to Schengen, flights in Departures area A.
- Montale Lounge, dedicated to Extra Schengen, flights in Departures area B.
Milano Linate
before security checks:
- Piranesi Lounge, check-in area, first floor
after security checks:
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Leonardo Lounge, Deapartures Area ( close to gate A17-A21)
Where can I purchase access to the ViaMilano Lounge?
Access can be purchased on line on the site Milan Airports Shop or directly in the lounge area
How can I pay?
Online payment is made directly on the website by VISA, MasterCard, Diners Club, and American Express credit cards or via Masterpass.
Payment at the airport is made at the cash machine using cash, debit or credit card of your choice: MasterCard, Diners Club, and American Express credit cards or via Masterpass.
Access to ViaMilano Lounge can also be purchased directly in the lounge area by paying with a credit card.What should I do if I have problems completing a purchase on the website or at the airport?
If you encounter problems you can immediately contact the SEA Call Center at (+39) 02 232323.How do I access the VIP Lounge areas purchased online?
Access to VIP lounges will require a printout of the bar code sent to you via e-mail, and once printed, passing it over the appropriate readers.Are children allowed in the ViaMilano Lounge areas?
Yes, both children and infants (0-2 years) are allowed; access is free for newborns.Do tickets purchased for access to the VIP lounge have an expiry date?
From the date of purchase, you have one year to use the ticket.What should I do if I lose any tickets purchased?
There is no refund, claim for damages or reissue of tickets lost or damaged to such an extent as not to be recognizable by the automatic readers installed at ViaMilano Lounge.I am a member of the SEA ViaMilano Program Club, can I use my Card to access the ViaMilano Lounge?
Yes, members of the SEA ViaMilano Program Club can make free use of both Fast Track, by placing the card over "badge/card" located at the access gate, and ViaMilano Lounge by presenting the card at the entrance. -
What is Flight Tracking?
Flight Tracking is a service that gives you real-time status of the flights arriving at or departing from an airport in Milan, by sending notifications via email, app notification or Facebook messenger.
To activate the service through Facebook Messenger just send a message to our page www.facebook.com/milanairports.For which flights can I activate Flight tracking?
You can request information on flights arriving at or departing from a SEA airport: Milan Linate, Milan Malpensa Terminal 1, Milan Malpensa Terminal 2, Milan Malpensa Cargo. The flight messaging service may be requested not only for the flights of the day, but also for the following days (up to three days after the request). It is not possible to activate flight messaging for flights that have already departed or landed at the time of the request.What information will I receive? And when?
Once the flight messaging service is activated you will receive emails with the information that appears on the monitors in the airports of Linate and Malpensa. For example, check-in open, boarding, flight canceled, minutes of flight delays...
The messages will be sent at the same time they are displayed on airport monitors for public information. There is no information regarding other destinations of the flight. Ex. Flight Milan-Paris: you will not be notified of the time of landing in (or approaching) Paris. Flight Paris-Milan: you will not be notified of the time of departure from Paris (or boarding or when check-in opens).Responsibility for the information
Information provided by SEA through ViaMilano Info flight messaging is in turn provided by third parties: users acknowledge that SEA disclaims any responsibility - and users irrevocably waive raising against SEA any legal and/or out of court action, claim, complaint, claim for damages and/or compensation - regarding the presence, correctness and/or completeness of such information. SEA is not in any way responsible for the improper use of the information provided through the flight messaging service.
Being informed of delays or cancellations does not exempt passengers from observing all terms and conditions in the air transport contract as well as those established by individual airlines for their passengers. For example, flight delays do not exempt passengers from having to report at the check-in counter within the time limit set by the airline they are flying with.
SEA is not liable for failure or delay in receiving information due to problems in the telecommunications network.Data processing
By accessing the following page, you will find all the information related to the processing of your personal information. -
Find the answers you need: click here!
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What is the ViaMilano Program?
ViaMilano Program is the loyalty program of SEA Milan Airports that gives you access to a world of privileges thanks to which you can make the most of the airports of Milan Linate and Milan Malpensa.What are the membership profiles of the ViaMilano Program?
The ViaMilano Program provides two membership profiles:- ViaMilano Program Profile - you will have immediate access to many benefits and as soon as you accumulate points, you can redeem many rewards and have access to increasingly more benefits;
- ViaMilano Program Club SEA Profile - the Club SEA membership entitles you to register in the ViaMilano Program Club SEA profile: in addition to exclusive Club SEA benefits you can access the benefits and rewards offered by the ViaMilano Program.
How can I join the ViaMilano Program?
You can register by following one of the procedures below:- Through the Internet at www.viamilanoprogram.eu, by entering the number printed on the front of the card collected at participating retail shops and following the instructions;
- With the support of the staff at the information desks with the ViaMilano Program window sticker at the airports of Milan Linate and Milan Malpensa, to complete a pre-registration on the site www.viamilanoprogram.eu, and to complete registration directly at the desk.
In both cases above, the Holder will receive a temporary password at the email address provided which will then have to be changed. Once this has been done, you can access the dedicated online services. The temporary password provided will not be enough to complete the activation of the card and must be changed.
To participate in the ViaMilano Program you need to have a special card available at participating retail shops and at information desks with a special ViaMilano Program window sticker at Linate and Malpensa airports.
If you decide to purchase the Club SEA services, your ViaMilano Program Club SEA card will be sent directly to your home.What are the differences between the ViaMilano Program Card and the ViaMilano Program Club Sea Card?
The ViaMilano Program card is a free card that allows the holder to participate in the ViaMilano Program, earn points, collect rewards and take advantage of the many membership benefits when earning points. The ViaMilano Program card does not expire (its expiry is linked to the end of the Program). The ViaMilano Program Club SEA card is a payment card that allows you to add all the benefits of the ViaMilano Program to the exclusive membership benefits of Club SEA. ViaMilano Program Club SEA members are entitled to special treatment even within the ViaMilano Program. In fact, they are entitled to superior benefits and advantages and earn points faster.What am I entitled to if I join ViaMilano Program?
From the moment you join the ViaMilano Program, you will be entitled to many benefits offered by SEA and program partners, simply by signing up. Moreover, when you make your first purchase you will receive 200 bonus points and 2 passes for ViaMilano Fast Track.
When you use your card for purchases at Milan Linate and Milan Malpensa airports you can earn points; these points will entitled you to additional benefits and the chance to redeem great rewards. To see details of the rewards offered by the ViaMilano Program refer to the "Rewards and Benefits" catalogue on the site.How can I earn points?
Points can be accumulated when you park at the ViaMilano car parks, or when you make purchases at the shops, participating facilities, food courts and car rentals at Milan Linate and Milan Malpensa airports. Only purchases made by the holder of the card will be entitled to the accumulation of points.
Failure to present the card at the time of payment will not allow the accumulation of points and the related points cannot be earned subsequently. For more details see the list of participating shops of the Program in the section 'Collect points' on the site.How are points calculated?
Members of the ViaMilano Program profile will earn 10 points for every Euro spent at participating shops of the program or at the ViaMilano car parks. Members of the ViaMilano Program Club SEA profile will earn 12 points for every Euro spent. Remember that the minimum spending amount to be eligible to accumulate points is five Euro.
Purchases of the following items are excluded from the accumulation of points:- pharmaceuticals
- tobacco and stamps
- newspapers and magazines
- phone cards
- AAMS instant and national lottery tickets
- tickets for prediction competitions
- postal products
- pre-paid phone cards and TV subscription cards
- any other product that the current legislation states cannot be the subject of prize events
How can I know my points balance?
To know your account balance, after registration in the Program that will be complete once you have entered the number of the card that you collected at the participating shops and changed the temporary password, simply access your personal area by entering your Login and Password.
In this area you can see all the information related to your card such as rewards and benefits dedicated to you, your statement (points debited and credited), the rewards and benefits requested, ViaMilano Fast Track passes still available, etc...What can I do if my points have not benne credited?
If after a few days following purchase the points corresponding to a purchase/expense on your card have not been credited, simply fill in the form at the following link https://www.milanomalpensa-airport.com/en/customer-care/requests-and-complaints/complaint-suggestion choosing ViaMilano Program in the box " Nature of Copliant" and indicating in the object "Claim for non-credited points", outlining details of the inconvenience in the email and attach the related receipt in pdf format; or send the receipt by fax to (+39) 02 74 86 30 18 indicating your name, surname, client code and a description of the inconvenience. Once we have verified the non-credit, you will receive an e-mail notifying you when the points have been credited.How can I claim the rewards in the catalogue?
The rewards in the catalogue belong to different categories (ex. voucher to spend at the airport shops, ViaMilano car parks and facilities, airline tickets, ViaMilano Fast Track passes, access to the ViaMilano Lounge areas, etc.); this means that there are many ways to redeem and collect your reward.
If you want to know exactly how to proceed, check the detailed information for each reward: you will find all the information you are looking for.What should I do if my card is lost, stolen or damaged?
If your card is lost, stolen or damaged immediately notify the SEA Milan Airports Information Centre (+39) 02 23 23 23 or simply fill in the form at the following link https://www.milanomalpensa-airport.com/en/customer-care/requests-and-complaints/complaint-suggestion choosing ViaMilano Program in the box " Nature of Copliant" requesting that your card be blocked and providing your PIN. We will suspend the card and provide instructions to obtaining a new Card.
If you are a ViaMilano Program Club SEA member, please contact Club SEA directly at (+39) 02 7485 2432 or 3854 (office hours, Monday to Friday). Replacement of your card will not change your status in terms of benefits and points accumulated up to that time.What do I do if I forget my password?
You can request a new password by clicking 'I do not remember my password' on the site. You will receive an e-mail containing your new password to be changed upon first access to your personal area.If I do not have my card with me at the time of purchase, ca I have the points credited subsequently?
To be credited the points you must present your card at the time of purchase or payment of parking. If the card is not presented at the time of payment, the points cannot be credited.If I use the points to redeem a reward, do I even lose the benefits that I have acquired upon achievement of the points?
The benefits are linked to a status acquired and depend on the points accumulated in the period and not the points balance. You can therefore enjoy the benefits acquired when reaching the different thresholds until the end of the Program.How can I cancel my program membership?
You can withdraw from the program by notifying SEA by registered mail. At the time of withdrawal from the program, if you do not request any rewards at the same time, the accumulated points will be lost.If I already have a SeaMi Card, what should I do?
SEAMI has changed its name and is now called ViaMilano Program. If you already have your SEAMI card, you can continue to use it as usual to accumulate points, take advantage of the benefits and request rewards.If I already have the ViaMilano Program Card with first and last name, what should I do?
If you already have a ViaMilano Program card that indicates your name and your surname, you can continue to use it as usual and all you need to do is register it. Remember that to qualify for some benefits you will be asked to provide your personal code located on the back of the card in the barcode space.If I have a ViaMilano Program Card with 13-DIGIT code, what should I do?
Use the card immediately for your purchases and earn points, but be sure to include the number of the card and change your temporary password to complete your registration in the program and transform the points into rewards. -
What is Milan Airports Shop?
Milan Airports Shop is the e-commerce site of the Airports of Milan, which allows you to conveniently purchase one of the SEA products or services (car parks, fast track, VIP lounge and WiFi) from home. Visit www.milanairports-shop.com for additional information.Do I need to register to purchase any of the SEA products/services online (parking, fast track and VIP lounge)?
To purchase a SEA product/service online registration is not required except for the purchase of WiFi and for Companies or Freelancers. However, by registering you will have access to exclusive promotions, discounts, and will be facilitated during purchase thanks to pre-filled fields.
Simply log in by entering your username and password, and complete your purchase. As a registered user you can access and change the Profile information, view all information about previous purchases and reprint valid e-tickets for access to services at any time.I do not remember my username for login. What can I do?
The username is the email address indicated during registration. I purchased a SEA service. The payment was successful, but I have not received the confirmation email with the INVOICE and E-TICKET. If the payment was successful, but you have not received the confirmation email, try to check the Spam folder in your email inbox (sometimes automatic messages are blocked by anti-spam systems).
If you are a registered user, you have access to the PDF file of both the invoice and the e-ticket in the section MY PURCHASES on the site www.milanairports-shop.com . If you are not a registered user to obtain information about your electronic ticket, you can call the number (+39) 02 232323, available every day from 06:00 to 23:00 or send an email to infoeshop@seamilano.eu.I tried to purchase a SEA service online but I do not know my 3D Secure Code. What can I do?
3D Secure is a service provided by some banks which ensures greater security for your online transactions through a secret code. The secret password is known only to the card holder, for further information please contact your bank. -
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