frequently asked questions

In this section you can find the most frequently asked questions, and their answers, about Milan Airports.


    I am travelling to an EU country. What document do I need?

    Just your identity card. Check that it has not expired and is valid for travel abroad.

    What documents does my minor need to travel?

    Since 26 June 2012 all minors need to travel with an individual travel document. For further information please contact the airline, the registry office and/or the police or visit

    I am travelling to a non-EU country. Is my identity card enough?

    A valid passport is required and some countries also require a visa. Check the expiry date of your passport and make sure that the country to which you are travelling does not require an entry visa.
    As a precaution, we recommend noting down the number, date and place of issue: this information may be useful if lost or stolen. For the latest information visit the website

    Is a passport required for the UK or Switzerland?

    No, just an identity card.

    I am travelling to the United States of America. What is the Visa Waiver Program?

    The Visa Waiver Program (travel without a visa) enables citizens of certain countries to visit the United States for no more than 90 days without having to obtain a visa prior to travel.
    The countries currently participating in the Visa Waiver Program are: Andorra, Australia, Austria, Belgium, Brunei, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Holland, New Zealand, Norway, Portugal, Czech Republic, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, UK, Hungary. 
    Citizens of these countries are required to present a machine-readable passport for admission under the visa waiver program. All countries participating in the program are now able to issue machine-readable passports.
    Holders of non-readable passports who wish to travel under the Visa Waiver Program must contact the competent authorities in order to obtain a machine-readable passport. Machine-readable passports can be used to enter the United States if and only if they contain a U.S. visa. Visa applications for the U.S. must be addressed to the American consulates or embassies abroad well in advance of the date of travel.

    I am travelling to the United States of America. What documents are required for departure?

    If you belong to one of the countries participating in the Visa Waiver Program (such as Italy) you need a valid machine-readable passport. In addition, to travel to the United States under the Visa Waiver Program, as of 12 January 2009 you are required to fill in the online form for electronic travel authorization (ESTA).
    The fee for ESTA (Electronic System for Travel Authorization) registration is $14 and is valid for two years from the date of issue, or until your passport expires and can be completed on the site: .It is necessary to obtain authorization before boarding. A visa is required for those wishing to visit the United States for more than 90 days.

    Updated information on the requirements for entering the United States are available at:
    • American Embassy
     Department of the USA: ESTA
    • Registration:
    • State Police:
    • Viaggiare Sicuri (Safe Travelling):

    For further information visit the website:

    I realized that my identity card has expired. Where can I renew it?

    Directly at Terminal 1 at Malpensa airport (on the arrivals level, between door 1 and 2) during scheduled times or in one of the neighbouring towns. Passengers in possession of a travel document may obtain an identity card in a short time.
    For more information on the registry office of Malpensa consult the section Passenger Guide - Registry Services.

    How many and what liquids am I allowed to carry in my hand luggage?

    Liquids in small quantities that must be presented at security checkpoints are allowed in your hand luggage. They must be in individual containers with a maximum capacity of 100 millilitres or equivalent (ex. 100 grams), placed in a transparent resealable plastic bag of a capacity not exceeding one litre (for example about 18 x 20 cm in size).
    Each passenger is allowed to carry only one plastic bag. Medicines and liquids prescribed for dietary purposes, such as baby food, can be transported out of the bag and are not subject to volume limitations.

    Liquids include:

    • water and other beverages, soups, syrups
    • creams, lotions and oils
    • perfumes
    • sprays
    • gels, including hair and shower gels
    • contents of pressurized containers, including shaving foam, other foams and deodorants
    • pastes, including toothpaste
    • liquid mixtures.

    Find a complete list of prohibited items in the EU Regulation no. 185/2010.

    I am leaving on a domestic flight. How many suitcases can I take? Of what weight?

    There isn't a single rule: the provisions are subject to frequent changes that depend on the airline and international IATA (International Air Transport Association) regulations. It is therefore advisable to contact the airline or the travel agent.

    What items are not allowed in my hand luggage?

    You cannot carry in your hand luggage all objects considered hazardous for the safety of the flight such as: toy guns, slingshots, cutlery, knives, razor blades, tools, darts, scissors, needles, sewing needles, sport sticks and similar objects, liquids in quantities not allowed. To take along these items they must be packed directly in your checked luggage.
    Find a complete list of prohibited items in the EU Regulation no. 185/2010.

    What items are not allowed in my checked luggage?

    Compressed gases (flammable, non-flammable, cooled, poisonous such as butane, oxygen, propane and oxygen for breathing); corrosives; explosives (ex. fireworks, rockets, ammunition, gun bullets); mercury thermometers; substances which emit flammable gases in contact with water; infectious substances (ex. live bacteria and viruses); poisonous substances (insecticides, herbicides, arsenic and cyanide), matches, lighters, alarm devices, magnetizing material.
    Find a complete list of prohibited items in the EU Regulation no. 185/2010.

    My hobby is hunting. What provisions do I need to follow to carry weapons and ammunition on board?

    Go to the check-in counter where you will be given, along with the boarding pass, a form to fill in. You will then need to go to the Police office to have the weapons and related documents checked. With the permission of the Police return to check-in for boarding procedures.
    Find a complete list of prohibited items in the EU Regulation no. 185/2010.

    Can I take my personal computer on board?

    Yes, but remember to include working batteries as security service agents may ask you to turn it on for control purposes.

    I am travelling to an international destination. How many suitcases can I take? Of what weight?

    The provisions concerned depend on the airline and international IATA (International Air Transport Association) regulations. We therefore recommend that you contact the airline you are flying with for specific information.

    Can I carry my medication with me on board? Do I need a medical certificate?

    Yes, it is possible to carry medicines in your hand luggage in accordance with the regulations on the transport of liquids.
    Find a complete list of prohibited items in the EU Regulation no. 185/2010.

    I am diabetic and concerned that my syringes are not allowed in my hand luggage. What should I do?

    If you are diabetic and need to carry syringes on board, we recommend that you communicate this when booking your ticket. Do not forget to have a medical certificate with you to show at check-in and security. Since some airlines may require additional procedures, we recommend that you contact the airline you are flying with prior to departure.
    Find a complete list of prohibited items in the EU Regulation no. 185/2010.

    I have a heart disease and a pacemaker. Can I go through the metal detector?

    If you have a metal prosthesis or a pacemaker and would prefer not to go through the metal detector for fear of altering them, notify security personnel who will conduct manual control. Be sure to have a medical certificate with you at all times.
    Find a complete list of prohibited items in the EU Regulation no. 185/2010.


    Where can I find the ViaMilano Lounge VIP Areas?

    At Milan Malpensa Terminal 1 after security:

    • sala Monteverdi, dedicated to Schengen, flights in Departures area A.  
    • sala Pergolesi, dedicated to Extra Schengen flights in Departures area B.
    • sala Montale, dedicated to Extra Schengen, flights in Departures area B. 

    At Milano Linate after the Fast Track and the security checkpoints. It is in the Sala Leonardo.

    Where can I purchase access to the ViaMilano Lounge?

    Access can be purchased on line on the site or directly in the lounge area.

    How can I pay?

    Online payment is made directly on the website by VISA, MasterCard, Diners Club and American Express credit cards or via Masterpass. Payment at the airport is made at the cash machine using cash, debit or credit card of your choice: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, JCB, KEY CLIENT.
    Access to ViaMilano Lounge can also be purchased directly in the lounge area by paying with a credit card.

    What should I do if I have problems completing a purchase on the website or at the airport?

    If you encounter problems you can immediately contact the SEA Call Center at (+39) 02 232323.

    How do I access the VIP Lounge areas purchased online?

    Access to VIP lounges will require a printout of the bar code sent to you via e-mail, and once printed, passing it over the appropriate readers.

    Are children allowed in the ViaMilano Lounge areas?

    Yes, both children and infants (0-2 years) are allowed; access is free for newborns.

    Do tickets purchased for access to the VIP lounge have an expiry date?

    From the date of purchase you have one year to use the ticket.

    What should I do if I lose any tickets purchased?

    There is no refund, claim for damages or reissue of tickets lost or damaged to such an extent as not to be recognizable by the automatic readers installed at ViaMilano Lounge.

    I am a member of the SEA ViaMilano Program Club, can I use my Card to access the ViaMilano Lounge?

    Yes, Members of the SEA ViaMilano Program Club can make free use of both Fast Track, by placing the card over "badge/card" located at the access gate, and ViaMilano Lounge by presenting the card at the entrance.


    What is flight Messaging?

    Flight Messaging is a service that gives you real-time status of the flights arriving at or departing from an airport in Milan, by sending notifications via email. To use the service via mail you must be registered on the Airport websites. To activate the service throught Facebook Messenger just send a message to our page

    For which flights can I activate flight messaging?

    You can request information on flights arriving at or departing from a SEA airport: Milan Linate, Milan Malpensa Terminal 1, Milan Malpensa Terminal 2, Milan Malpensa Cargo. The flight messaging service may be requested not only for the flights of the day, but also for the following days (up to three days after the request). It is not possible to activate flight messaging for flights that have already departed or landed at the time of the request.

    What information will I receive? And when?

    Once the flight messaging service is activated you will receive emails with the information that appears on the monitors in the airports of Linate and Malpensa. For example, check-in open, boarding, flight cancelled, minutes of flight delays...
    The messages will be sent at the same time they are displayed on airport monitors for public information. There is no information regarding other destinations of the flight. Ex. Flight Milan-Paris: you will not be notified of the time of landing in (or approaching) Paris.
    Flight Paris-Milan: you will not be notified of the time of departure from Paris (or boarding or when check-in opens).

    Responsibility for the information

    Information provided by SEA through ViaMilano Info flight messaging is in turn provided by third parties: users acknowledge that SEA disclaims any responsibility - and users irrevocably waive raising against SEA any legal and/or out of court action, claim, complaint, claim for damages and/or compensation - regarding the presence, correctness and/or completeness of such information. SEA is not in any way responsible for the improper use of the information provided through the flight messaging service.
    Being informed of delays or cancellations does not exempt passengers from observing all terms and conditions in the air transport contract as well as those established by individual airlines for their passengers. For example, flight delays do not exempt passengers from having to report at the check-in counter within the time limit set by the airline they are flying with.

    SEA is not liable for failure or delay in receiving information due to problems in the telecommunications network.

    Data processing

    By accessing the following page, you will find all the information related to the processing of your personal information.


    If I arrive at the airport by car where can I park it safely before leaving for a trip?

    At Milano Malpensa airport there are different types of parking facilities depending on the needs of each client:

    • P1 - LONG TERM: is an uncovered car park at Malpensa Terminal 1 for those who are travelling for business or pleasure for more than 7 days.
    • P2 - EXECUTIVE: is the most exclusive and convenient covered parking area at Malpensa Terminal 1 for demanding clients or business travellers that do not have a minute of their time to waste. The parking area has elevators that will take you to directly to the check-in area. 
    • P3 - EXPRESS: is an uncovered car park next to Malpensa Terminal 1, which is connected via a moving walkway.
    • P4- Holiday: is the perfect combination between convenience and affordability thanks to its 1,200 uncovered parking spaces and direct walkway to the Terminal. The P4 car park is for holiday travellers and has been chosen by the most well-known Italian Tour Operators.
    • P5 - EASY: is a car park at Malpensa Terminal 2 with more than 3,000 covered and uncovered parking spaces at a very affordable price.
    At Milano Linate there are:
    • P1 - TOP CLASS: is connected directly to the check-in area with its 800 covered parking places.
    • P2 - EXECUTIVE: with its 3,000 covered parking places, guarantees extreme comfort and proximity thanks to the tunnel directly linking it to the check-in area. 
    • P2 - HOLYDAY: awaits you on the 5th and 6th floor of the P2 Executive car park with over 400 covered and uncovered parking places. It's the perfect combination of convenience and affordability for a minimum stay of 7 days.

    If I purchase parking online will I have a reserved space?

    Parking availability is guaranteed if you purchase online. However, you are not assigned a specific space.

    What are the advantages of purchasing ViaMilano Parking online?

    By purchasing online you will pay a discounted rate compared to the standard rate and you will be guaranteed availability.

    How do I access parking purchased online?

    When you go to the airport, take the electronic ticket received after purchase containing the 6-figure (alphanumeric) PIN number with you. When you reach the car park:
    1) enter your PIN on the keypad of the machine at the entrance (if you are at Malpensa, enter the PIN and select ENTER);
    2) wait for the ticket to be issued and collect it to access the car park;
    3) keep it in a safe place as you will have to insert it in the machine at the exit when you leave the car park.

    How do I access Linate P2 Holiday car park?

    The Linate P2 Holiday car park is located on the 5th and 6th floors of the P2 Executive car park (it is a car park in the car park).
    Once at the machine at the entrance of the P2 Executive car park, enter the PIN on the keypad and wait for the ticket to be issued, collect it and access the car park; continue along the ramp to the P2 Holiday car park (located from the 5th floor on), which will necessarily have to be accessed within 15 minutes of the ticket issue at the entrance to the P2 Executive car park;
    At the barrier of the P2 Holiday car park insert the ticket collected at the machine at the entrance of the P2 Executive car park. keep it in a safe place as you will have to re-insert it in the machine at the exit when you leave the car park, both in the machine of the P2 Holiday and the P2 Executive car parks. Once you leave the P2 Holiday car park you will have 15 minutes to exit the P2 Executive car park.

    Can I access the car park before the time booked?

    You can access the parking purchased up to 60 minutes before the time booked.

    Can I arrive later and/or leave earlier than the times booked?

    The parking can be accessed at any time after the time booked and can be exited at any time before the time booked.

    What happens if I leave the parking purchased after the time booked online?

    For prolonged parking you will be required to pay the difference to the operator at the cash at the exit. The web rate is calculated for 24-hour periods; therefore you will be required to pay the extra charge only if the prolonged period exceeds the 24-hour periods paid at the time of purchase. Sample booking: Date of entry 16/08/2013 time 09.00 date of exit 18/08/2013 time 10.00.
    This reservation is valid until 09.00 on 19/08/2013, therefore, you will be required to pay the extra charge only if you exit the parking lot after 09.00 on 19/08/2013.

    Can I book parking lot and enter with Telepass?

    Parking reservation is not required, therefore you can go directly to the airport and access the car park via the Telepass lanes.
    If instead you choose to purchase parking online remember not to accessed via the Telepass lanes in order to avoid double charge.

    If I buy parking at Milan Malpensa 1, but my flight leaves from Milan Malpensa 2 (or vice versa), how can I get to the Terminal?

    To get from one terminal to the other there is a free 24/7 shuttle service every 7 minutes during the day and every 30 minutes during the night (from 22.45 to 5.45).

    I am at the machine at the entrance of the car park and the pin does not work, what can I do?

    Contact the car park operator by pressing the appropriate button located on the machine.

    If I accidentally entered the car park via TELEPASS and I have an online purchase, how can I request a refund?

    If your car is still in the car park, before leaving go to operator at the cash with your Telepass device and have it reset. You will have to provide the operator with proof of purchase by showing your e-ticket.

    Where are the operators located?

    At Malpensa Terminal 1 the operator is located inside the terminal at the arrivals level near door 6. The car parks that refer to this operator are: P1 (uncovered), P2 (covered), P3 (uncovered), P4 (uncovered).

    At Malpensa Terminal 2 the operator is located outside the terminal at the entrance of arrivals area. The car parks that refer to this operator is: P5 (uncovered).

    At Milano Linate the operator is located inside the terminal at the arrivals level near the car rental offices. The car parks that refer to this operator are: P1 (covered), P2 Executive (covered), P2 Holiday (uncovered).

    Are there dedicated lanes for online purchasers to access the car parks?

    Yes, there are dedicated entrance lanes for clients who have purchased online; however, remember not to use the access lanes for Telepass users to avoid a charge.

    What are the hours of operation of the car park?

    The car parks are open 24 hours a day 365 days a year.

    Is the price for an SUV equal to that for a small car?

    Yes, the same rate applies for vehicles up to 5.5 meters.

    What type of vehicles can access ViaMilano Parking?

    Malpensa and Linate car parks can be accessed by cars and motorcycles, as well as buses carrying up to 9 people; they cannot be accessed by buses or trucks. The rates applied are identical to those for cars (except for parking spaces for motorcycles).

    Can I access the car parks with an RV or a van?

    The maximum height allowed in our covered and uncovered car parks is 2.10 meters. If your vehicle exceeds this height, contact us in advance at (+39) 02 232323.

    Can LPG or CNG access the car parks?

    Yes, there is no limit at any parking both covered and uncovered.

    Are there facilities at the airport car parks for people with reduced mobility? Where are the car parks located? What is the procedure?

    To be able to take advantage of the right to free parking in areas marked by barriers, the passenger with the disability must be the owner of the permit. It is therefore not necessary to purchase online or make prior reservations.
    The car parks that offer this facility are the following.

    • Linate: the car parks recommended for their location and accessibility are P1 on the second floor, where you can also activate the free assistance service at the airport (Sala Amica) and P2 on the ground floor.
    • Malpensa Terminal 1: the car park recommended for its location and accessibility is P2, where you can also activate the free assistance service at the airport (Sala Amica).
    • Malpensa Terminal 2: the car park recommended for its location and accessibility is P5, where you can also activate the free assistance service at the airport (Sala Amica).

    To take advantage of free parking the disabled person must register with the operator upon arrival at the car park chosen by presenting the following documentation:

    - Valid disability permit
    - ID of the disabled person

    Location of the operators:

     •Linate: inside the airport, arrivals level near the car rental offices.
    • Malpensa Terminal 1: inside the airport, arrivals level near door 6.

    Even a photocopy of the permit can be left in view on parked cars.

    Once at the car park for the disabled, how can I contact sala amica for assistance?

    Inside the car parks of Milan Linate and Milan Malpensa Airports there are telephones to contact Sala Amica:

    • At Malpensa Terminal 1, in P2 near the dedicated stations
    • At Malpensa Terminal 2, at the entrance of the operator station in P5
    • At Linate, in P1 near the disabled area of the dedicated stations.

    Can I keep my car keys with me?

    Of course, except for shuttle or Car Valet services.

    How can I get more information?

    For more information call (+39) 02 232323.


    What is ViaMilano e-shop?

    ViaMilano e-shop is the e-commerce site of the Airports of Milan, which allows you to conveniently purchase one of the SEA products or services (car parks, fast track, VIP lounge and WiFi) from home. Visit for additional information.

    Do I need to register to purchase any of the SEA products/services online (parking, fast track and VIP lounge)?

    To purchase a SEA product/service online registration is not required except for the purchase of WiFi and for Companies or Freelancers. However, by registering you will have access to exclusive promotions, discounts, and will be facilitated during purchase thanks to pre-filled fields.
    Simply log in by entering your username and password, and complete your purchase. As a registered user you can access and change the Profile information, view all information about previous purchases and reprint valid e-tickets for access to services at any time.

    I do not remember my username for login. What can I do?

    The username is the email address indicated during registration. I purchased a SEA service. The payment was successful, but I have not received the confirmation email with the INVOICE and E-TICKET. If the payment was successful, but you have not received the confirmation email, try to check the Spam folder in your email inbox (sometimes automatic messages are blocked by anti-spam systems).
    If you are a registered user, you have access to the PDF file of both the invoice and the e-ticket in the section MY PURCHASES on the site If you are not a registered user to obtain information about your electronic ticket, you can call the number (+39) 02 232323, available every day from 06:00 to 23:00 or send an email to

    I tried to purchase a SEA service online but I do not know my 3D Secure Code. What can I do?

    3D Secure is a service provided by some banks which ensures greater security for your online transactions through a secret code. The secret password is known only to the card holder, for further information please contact your bank.


    What is the ViaMilano Program?

    ViaMilano Program is the loyalty program of SEA Milan Airports that gives you access to a world of privileges thanks to which you can make the most of the airports of Milan Linate and Milan Malpensa.

    What are the membership profiles of the ViaMilano Program?

    The ViaMilano Program provides two membership profiles:

    • ViaMilano Program Profile - you will have immediate access to many benefits and as soon as you accumulate points, you can redeem many rewards and have access to increasingly more benefits.
    • ViaMilano Program Club SEA Profile - the Club SEA membership entitles you to register in the ViaMilano Program Club SEA profile: in addition to exclusive Club SEA benefits you can access the benefits and rewards offered by the ViaMilano Program.

    For more information on the ViaMilano Program Club SEA profile and to know the differences in detail with respect to the ViaMilano Program profile visit the section "Rewards and Benefits" and check the various rewards and benefits in the catalogue.
    If you want to know exactly what opportunities you can be entitled to by joining Club SEA visit the section dedicated to the ViaMilano Program Club SEA on the site

    How can I join the ViaMilano Program?

    You can register by following one of the procedures below:
    • Through the Internet at, by entering the number printed on the front of the card collected at participating retail shops and following the instructions;
    • With the support of the staff at the information desks with the ViaMilano Program window sticker at the airports of Milan Linate and Milan Malpensa, to complete a pre-registration on the site, and to complete registration directly at the desk.

    In both cases above, the Holder will receive a temporary password at the email address provided which will then have to be changed. Once this has been done, you can access the dedicated online services. The temporary password provided will not be enough to complete the activation of the card and must be changed.

    To participate in the ViaMilano Program you need to have a special card available at participating retail shops and at information desks with a special ViaMilano Program window sticker at Linate and Malpensa airports.
    If you decide to purchase the Club SEA services, your ViaMilano Program Club SEA card will be sent directly to your home.

    What are the differences between the ViaMilano Program Card and the ViaMilano Program Club Sea Card?

    The ViaMilano Program card is a free card that allows the holder to participate in the ViaMilano Program, earn points, collect rewards and take advantage of the many membership benefits when earning points. The ViaMilano Program card does not expire (its expiry is linked to the end of the Program).
    The ViaMilano Program Club SEA card is a payment card that allows you to add all the benefits of the ViaMilano Program to the exclusive membership benefits of Club SEA.
    ViaMilano Program Club SEA members are entitled to special treatment even within the ViaMilano Program. In fact, they are entitled to superior benefits and advantages and earn points faster.

    What am I entitled to if I join ViaMilano Program?

    From the moment you join the ViaMilano Program, you will be entitled to many benefits offered by SEA and program partners, simply by signing up. Moreover, when you make your first purchase you will receive 200 bonus points and 2 passes for ViaMilano Fast Track.

    When you use your card for purchases at Milan Linate and Milan Malpensa airports you can earn points; these points will entitled you to additional benefits and the chance to redeem great rewards. To see details of the rewards offered by the ViaMilano Program refer to the "Rewards and Benefits" catalogue on the site.

    How can I earn points?

    Points can be accumulated when you park at the ViaMilano car parks, or when you make purchases at the shops, participating facilities, food courts and car rentals at Milan Linate and Milan Malpensa airports. Only purchases made by the holder of the card will be entitled to the accumulation of points.
    Failure to present the card at the time of payment will not allow the accumulation of points and the related points cannot be earned subsequently. For more details see the list of participating shops of the Program in the section 'Collect points' on the site.

    How are points calculated?

    Members of the ViaMilano Program profile will earn 10 points for every Euro spent at participating shops of the program or at the ViaMilano car parks. Members of the ViaMilano Program Club SEA profile will earn 12 points for every Euro spent. Remember that the minimum spending amount to be eligible to accumulate points is five Euro.

    Purchases of the following items are excluded from the accumulation of points:
    • pharmaceuticals
    • tobacco and stamps
    • newspapers and magazines
    • phone cards
    • AAMS instant and national lottery tickets
    • tickets for prediction competitions
    • postal products
    • pre-paid phone cards and TV subscription cards
    • any other product that the current legislation states cannot be the subject of prize events

    How can I know my points balance?

    To know your account balance, after registration in the Program that will be complete once you have entered the number of the card that you collected at the participating shops and changed the temporary password, simply access your personal area by entering your Login and Password.
    In this area you can see all the information related to your card such as rewards and benefits dedicated to you, your statement (points debited and credited), the rewards and benefits requested, ViaMilano Fast Track passes still available, etc...

    What can I do if my points have not benne credited?

    If after a few days following purchase the points corresponding to a purchase/expense on your card have not been credited, simply send an e-mail to indicating in the subject line "Claim for non-credited points", outlining details of the inconvenience in the email and attach the related receipt in pdf format; or send the receipt by fax to (+39) 02 74 86 30 18 indicating your name, surname, client code and a description of the inconvenience. Once we have verified the non-credit, you will receive an e-mail notifying you when the points have been credited.

    How can I claim the rewards in the catalogue?

    The rewards in the catalogue belong to different categories (ex. voucher to spend at the airport shops, ViaMilano car parks and facilities, airline tickets, ViaMilano Fast Track passes, access to the ViaMilano Lounge areas, etc.); this means that there are many ways to redeem and collect your reward.
    If you want to know exactly how to proceed, check the detailed information for each reward: you will find all the information you are looking for.

    What should I do if my card is lost, stolen or damaged?

    If your card is lost, stolen or damaged immediately notify the SEA Milan Airports Information Centre (+39) 02 23 23 23 or send an e-mail to, requesting that your card be blocked and providing your PIN. We will suspend the card and provide instructions to obtaining a new Card.
    If you are a ViaMilano Program Club SEA member, please contact Club SEA directly at (+39) 02 7485 2432 or 3854 (office hours, Monday to Friday). Replacement of your card will not change your status in terms of benefits and points accumulated up to that time.

    What do I do if I forget my password?

    You can request a new password by clicking 'I do not remember my password' on the site. You will receive an e-mail containing your new password to be changed upon first access to your personal area.

    If I do not have my card with me at the time of purchase, ca I have the points credited subsequently?

    To be credited the points you must present your card at the time of purchase or payment of parking. If the card is not presented at the time of payment, the points cannot be credited.

    If I use the points to redeem a reward, do I even lose the benefits that I have acquired upon achievement of the points?

    The benefits are linked to a status acquired and depend on the points accumulated in the period and not the points balance. You can therefore enjoy the benefits acquired when reaching the different thresholds until the end of the Program.

    How can I cancel my program membership?

    You can withdraw from the program by notifying SEA by registered mail. At the time of withdrawal from the program, if you do not request any rewards at the same time, the accumulated points will be lost.

    If I already have a SeaMi Card, what should I do?

    Seami has changed its name and is now called ViaMilano Program. If you already have your Seami card, you can continue to use it as usual to accumulate points, take advantage of the benefits and request rewards.

    If I already have the ViaMilano Program Card with first and last name, what should I do?

    If you already have a ViaMilano Program card that indicates your name and your surname, you can continue to use it as usual and all you need to do is register it. Remember that to qualify for some benefits you will be asked to provide your personal code located on the back of the card in the barcode space.

    If I have a ViaMilano Program Card with 13-DIGIT code, what should I do?

    Use the card immediately for your purchases and earn points, but be sure to include the number of the card and change your temporary password to complete your registration in the program and transform the points into rewards.