News

Milan Malpensa, the first European airport certified in the ACI Airport Customer Experience Accreditation

Publication Date: 04/04/2019

Malpensa is the first European airport certified in the ACI Airport Customer Experience Accreditation Program, the new initiative within the benchmarking program Airport Service Quality (ASQ).

The initiative focuses on the processes of managing activities connected to the Customer Experience and improving the quality of services, with the aim of identifying development plans consistent with the needs and expectations of passengers, also envisaging the introduction of advanced technologies. Milan Malpensa was invited to participate in the pilot phase as the first European airport by ACI ASQ, along with Sydney, Quito, Abu Dhabi, San Antonio (Texas) and Honk Kong, each representing their own continent.